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Housing Specialist

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Position Title: Housing Specialist
FLSA Status: Non-Exempt
Reports To: Housing Manager
Department Level: Property Management
Salary Range: $30,000 - $45,000
Last Updated: January 1, 2022

Position Overview

This is moderately responsible work related to the Authority's property management function. The incumbent is responsible for providing assistance to the Housing Manager in work related to the management of the Authority's properties and programs. Reporting to the Housing Manager, this position is responsible for assisting with day-to-day functions related to leasing and the recertification of residents. In addition, this position is responsible for the coordination of community service activities. Work assignments are received in the form of specific objectives and performance expectations with some direction in day-to-day operations.

Duties and Responsibilities

The statements contained here reflect general details as necessary to describe the principal function of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absence or relief, to equalize peak work periods or otherwise balance the workload. The functions listed are also examples of duties that may be required and in no way imply a contractual agreement between the employer and employee or affect the at-will relationship between the parties.

  1. Responsible for assisting the Housing Manager with duties related to the leasing and maintenance of the Authority's properties.
  2. Is responsible for determining eligibility of applicants and/or residents in accordance with Authority policy. Responsible for obtaining verifications as required by the Admissions and Continued Occupancy Policy.
  3. Conducts applicant and/or interviews during the eligibility process in accordance with Authority procedure.
  4. Executes leases in accordance with Authority policy. Collects required deposits and rent monies and executes any payments agreements on behalf of the Authority.
  5. Coordinates move-in, housekeeping, and follow-up inspections with the Housing Manager and refers required work orders for any outstanding repair items. Follows-up on repairs to ensure completion.
  6. Performs annual inspections of units in accordance with the established protocol. Refers required work orders for any necessary repairs. Follows-up on repairs to ensure completion.
  7. Collects rent and ensures that all receipts are properly accounted for. Assists the Housing Manager with the preparation of the Daily Statement of Operations.
  8. Assists with the recertification process for residents in accordance with the Authority's Admissions and Continued Occupancy Policy. This includes conducting interviews, collecting updated information and documentation, verifying information, calculating rent amounts, and notifying residents of recertification results.
  9. Coordinates and tracks the Community Service activities for the Authority. Provides direct training, when applicable. Counsels residents who have not met their Community Service requirements and executes agreements for individual compliance.
  10. Coordinates Authority services for tenants, including resident programs, youth initiatives, and related activities.
  11. Promotes resident services functions for the site with local community service providers. Refers residents to local providers and/or contractors as needed to meet the need of residents and promote self-sufficiency.
  12. Represents the Authority on a daily basis on the site in accordance with established policies and procedures. Ensures that the Authority's interests are protected at all times and communicates any issues to the Assistant Executive Director.
  13. Attends professional meetings and training sessions to ensure proficiency in the eligibility, property management, and program compliance fields.

Required Knowledge and Abilities

  1. Knowledge of the structure, operations, policies, and procedures of a Public Housing Agency.
  2. Knowledge of the vision, mission, and purposes of the Authority as established by the Board of Commissioners and the Executive Director.
  3. Knowledge of current trends in effective property management. Ability to proactively modify operational approach to maximize the performance of assigned properties.
  4. Knowledge of the Authority's facilities, including location, structure, and layout including associated utilities.
  5. Knowledge of the Public Housing Assessment System and ability to apply standards to maximize the score of assigned properties and the agency as a whole.
  6. Ability to plan, organize, and develop a variety of operational and management systems related to the position. Ability to orient other workers and to explain regulations, policies, procedures, or processes.
  7. Ability to produce periodic reporting and provide clear and concise performance data to the Housing Manager or Executive Director, including applicable recommendations for improvements.
  8. Ability to present ideas and information in a clear and concise manner, both orally and in writing.
  9. Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, professionals, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.

Performance Standards

Performance standards are provided to help facilitate the periodic evaluation of the degree to which the employee meets the requirements of the job. The performance standards below represent examples and are in no way all-inclusive. The Authority reserves the right to add or change performance standards through a modification of the position description, a supplemental performance evaluation tool, or written or verbal communication between the employee and their supervisor or the PHA Executive Director. Achieving the performance standards in no way guarantees a change in compensation and does not supersede or affect the at-will relationship between the employer and employee. Examples of performance standards for this position include, but are not limited to, the following:

  1. Ensures that the vacancy rate for their properties remains below 3% of units available for rent.
  2. Ensures that units are turned around for re-occupancy within twenty (20) calendar days.
  3. Ensures that the recertification process is completed for all residents within the timeframe prescribed by HUD regulation.

Minimum Education, Training, and/or Experience

This position requires graduation from high school; a minimum of two years experience assisting with the management of multifamily rental property (preferably affordable); or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.

Physical Requirements

This position is required to work in less than ideal conditions, including noise, high-traffic areas, rough terrain, and undeveloped areas. The incumbent must have the ability to access all portions of their assigned site during normal operation and during active construction or modernization. The incumbent must access all areas of a property including the attic, basement, or crawl space and must be able to work/inspect in wet, damp, hot, cold, or dusty places. Must be able to work while standing for extended periods of time.

Special Requirements

  1. Possession of a valid North Carolina driver's license.
  2. Must be bondable.